Returns and Refunds Policy

At Voltshelter, we want you to be satisfied with your purchase. If you receive an eligible item that you are not satisfied with, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within 14 calendar days from the date you receive your order.

To be eligible, the item should be unused, in its original condition, and returned with its original packaging, accessories, tags, and other included materials where applicable.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 calendar days of delivery.

When contacting us, please provide your order details and clear photographs of the item and packaging so that we can review the issue and provide appropriate instructions.

3. Return Request Process

To request a return, contact us at:

Email: [email protected]

Please include:

• Your full name
• Order details
• Date of delivery
• Reason for the return
• Photographs of the product, when applicable

We will review your request and provide further instructions if the return qualifies under this policy.

4. Return Condition

Returned products must generally be:

• Unused and in resalable condition
• In their original packaging
• Complete with included accessories and materials
• Free from damage caused by improper use, handling, or installation

Returns may not be accepted if an item has been used, altered, damaged after delivery, or is missing essential components.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, the applicable refund will generally be processed within 7–10 business days after the return has been approved.

The time required for the refund to be reflected may vary depending on the applicable processing institutions.

6. Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, hygiene considerations, customization, or other applicable circumstances.

Any applicable exclusions will be communicated as part of the relevant product information or during the return review process.

7. Exchanges

Where available, an eligible product may be exchanged subject to product availability and approval of the return request.

If the requested replacement is unavailable, we may provide an alternative resolution in accordance with this policy.

8. Late Return Requests

Return requests submitted more than 14 calendar days after delivery may not be accepted unless the item qualifies for a separate remedy due to damage, defect, or an incorrect shipment.

Issues involving damaged, defective, or incorrect products should be reported within 7 calendar days of delivery.

9. Contact Us

For questions about returns or refunds, please contact:

Voltshelter
Email: [email protected]